Refund policy
Returns & Exchanges
Address:
Email: contact@yuvost.com
By placing an order, you confirm that you have read, understood, and accepted this Return & Refund Policy.
1. Made-to-Order / No “Change of Mind” Returns
Because many products are made-to-order, we do not accept returns or exchanges for subjective reasons, including change of mind, buyer’s remorse, or incorrect size selection by the customer.
2. Eligible Issues (Damage/Defect/Wrong Item Only)
You may be eligible for a replacement or refund if:
- You received the wrong item, or
- The item arrived damaged, or
- The item is defective due to a manufacturing fault.
3. Claim Window (7 Days)
You must contact us within 7 days of delivery (based on carrier tracking marked “Delivered”).
4. What to Send Us
Email contact@yuvost.com and include:
- Order number
- Proof of purchase (receipt/order confirmation)
- Clear photos/videos of the issue (and packaging if damaged)
Do not send items back without authorization. We will provide return instructions if a return is required.
5. Return Shipping Costs
If the issue is confirmed to be due to our error (wrong/damaged/defective item), we will cover reasonable return shipping costs or provide an alternative solution at our discretion (for example, a replacement without requiring the item to be returned, where appropriate).
6. Inspection & Resolution
After review (and inspection if a return is required), we will provide one of the following remedies, at our discretion:
- Replacement (same item), or
- Refund to the original payment method, or
- Partial refund (where appropriate)
7. Refund Timing
If approved, refunds are issued to the original method of payment. Posting time depends on your bank/payment provider.
If you have not received a refund:
- Check your bank account again
- Contact your card issuer (posting may take additional time)
- Contact your bank (processing can take up to 5 business days)
If you still do not see the refund, contact us at contact@yuvost.com.
8. Chargebacks / Disputes
If you have an issue with your order, please contact us first at contact@yuvost.com so we can help resolve it. Filing a chargeback without contacting us may delay resolution.
9. Order Cancellation (Before Production Starts)
You may request cancellation before production starts by emailing contact@yuvost.com. If production has not started, you will receive a full refund (no cancellation fee). Once production has started, cancellation may not be possible.